Shipping Policy for FROST BUDDY

Order Processing Timeline

At FROST BUDDY, we begin processing your order only after your payment has been successfully confirmed. Typically, this process takes between 1-3 business days. Please note that processing durations may fluctuate based on product availability, order volume, weekends, holidays, and certain operational conditions. During peak periods, additional time may be necessary to complete processing.

Available Shipping Options and Fees

Shipping methods and their respective delivery times are shown during checkout for your convenience. Shipping fees are calculated and displayed at checkout based on your order specifics and destination.

Estimated Delivery Period

Once processed, orders generally ship within 5-10 business days. Delivery estimates start after order processing and depend on the chosen shipping method and the destination location. Please understand these estimates serve as guidelines and are not guaranteed, as final delivery dates are controlled by shipping carriers.

Tracking Your Shipment

When tracking is available, FROST BUDDY will provide this information after your order has been dispatched. Be aware that tracking details may take some time to appear once the package is in the carrier’s system.

Responsibilities for Shipping Addresses

Customers must provide a complete and accurate shipping address at the time of purchase. If your order has not shipped, we may assist in correcting the address upon request. However, once dispatch has occurred, address changes may no longer be possible. Additional shipping charges may be applied if an address correction or package reshipment becomes necessary.

International Shipping Considerations

For international shipments, recipients should expect customs inspections, import duties, taxes, or other charges imposed by the destination country. These fees are the responsibility of the recipient and are not included in FROST BUDDY’s shipping fees.

Delays and Unexpected Issues

Shipping delays can happen due to factors beyond our control such as weather, carrier disruptions, customs processing, holidays, or incorrect addresses. If a delay occurs, we recommend regularly checking your tracking information for updates.

Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact us promptly at ozitulaura@gmail.com so we can investigate the issue with the carrier and find the best resolution.