Return & Refund Policy

FROST BUDDY Return & Refund Policy

Return Eligibility and Conditions

At FROST BUDDY, your satisfaction is important to us. If your purchase does not meet your expectations, you may request a return within 30 calendar days from the delivery date.

To qualify for a return, items must be:

Generally unused and in original condition
Returned with all original packaging and any included accessories

Certain products may be excluded from returns due to their nature, condition, or legal regulations. Final sale or clearly marked non-returnable items are ineligible for standard returns, unless required by law.

Reporting Damaged or Incorrect Orders

If your order arrives damaged, defective, or not as you ordered, please notify us promptly after receipt. We may ask you to provide photos or additional information to verify the issue and determine the best resolution.

Return Shipping

For change-of-mind returns, you are generally responsible for return shipping costs unless otherwise specified. We strongly recommend using a shipping service that provides tracking to ensure your return reaches us safely.

Refund Process

Once we receive and inspect your approved return, we will begin processing your refund. Approved refunds will typically be credited to your original payment method.

Refund processing times can vary depending on your financial institution, usually taking between 5 to 10 business days.

Shipping fees are not refundable unless your return results from an error, defect, or other qualifying circumstance on our part.

Exchanges

When available, exchanges for eligible items may be offered. If the desired exchange item is not in stock, a refund may be issued instead.

Order Cancellations

Order cancellations are accepted within 24 hours of purchase. After this period, cancellation requests may no longer be processed.

Policy Updates

FROST BUDDY reserves the right to update this Return & Refund Policy as necessary. The policy version at the time of your purchase will apply to your order.